2016 COMMUNITY EVENT | Fundamentals of Online Reputation Management - City of Maple Ridge and Destination BC

Description

Fundamentals of Online Reputation Management Seminar - Invitation
 
 
 
Destination British Columbia has a free seminar available entitled Fundamentals of Online Reputation Management for BC Tourism Businesses. In order to host the seminar, the City of Maple Ridge needs pre-registration from at least 10 stakeholders. Please note, if you register and do not attend the workshop, a fee may apply. This seminar covers a very timely topic and is a great opportunity.
 
FREE 3-hour Online Reputation Management seminar - hosted by Destination British Columbia in partnership with the City of Maple Ridge.
 
Wednesday, May 18, 2016

Please note that refreshments will be provided.
 
Fundamentals Seminar Outline:
 
As more travelers turn to review sites and social networks to research trips, communicate with businesses and share experiences, online reputation management has become a critical function for tourism businesses.
In this free seminar for BC tourism operators, we show you how to build a positive online reputation by delivering remarkable experiences and acting on customer feedback. We explore ways to use social media to build awareness, increase customer satisfaction and attract more travelers.
 
Fundamentals seminar topics include:

• How social media has changed traveller behaviour
• Managing profiles on key review sites, including TripAdvisor, Google Business and Yelp
• Tools for monitoring reviews and social media mentions
• Using customer feedback to guide improvements to your business
• Best practices in responding to online reviews
• How to generate positive reviews

The 3-hour interactive seminar features examples from the tourism industry, group discussion and exercises, and lots of practical tips and takeaways.
 
To download a copy of the accompanying Online Reputation Management guide, please visit: www.destinationbc.ca/Programs/Guides-and-Workshops/Guides/Tourism-Business-Essentials-Guides.aspx.
 
We look forward to seeing you on May 18th.  Pre-registration is required - please RSVP your attendance to Vickie Fulton (vfulton@mapleridge.ca) by Wednesday, May 11th.
 
If you have any questions, please contact Vickie Fulton either by email (vfulton@mapleridge.ca) or by phone at 604-467-7420.
 
Thank you.
 
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Workshop Facilitator’s Bio
 
Daniel E. Craig has worked with a range of tourism sectors, from accommodations to airlines to the cruise industry. Under his leadership as general manager, Opus Hotel was named one of the World’s Best 100 Hotels by Condé Nast Traveler and launched the first-ever hotel blog. Today, as founder of Reknown, he provides strategy and training in marketing and reputation management to travel businesses worldwide. The author of Destination BC’s Online Reputation Management guide, he delivers seminars across the province as part of the Tourism Business Essentials program.
 
For more information visit www.reknown.com