BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20160518T160000Z
DTEND:20160518T190000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:2016 COMMUNITY EVENT | Fundamentals of Online Reputation Management - City of Maple Ridge and Destination BC
DESCRIPTION:Fundamentals of Online Reputation Management Seminar - Invitation\n\n \n\n \n\n \n\nDestination British Columbia has a free seminar available entitled Fundamentals of Online Reputation Management for BC Tourism Businesses. In order to host the seminar\, the City of Maple Ridge needs pre-registration from at least 10 stakeholders. Please note\, if you register and do not attend the workshop\, a fee may apply. This seminar covers a very timely topic and is a great opportunity.\n\n \n\nFREE 3-hour Online Reputation Management seminar - hosted by Destination British Columbia in partnership with the City of Maple Ridge.\n\n \n\nWednesday\, May 18\, 2016\n\n\n\nPlease note that refreshments will be provided.\n\n \n\nFundamentals Seminar Outline:\n\n \n\nAs more travelers turn to review sites and social networks to research trips\, communicate with businesses and share experiences\, online reputation management has become a critical function for tourism businesses.\n\nIn this free seminar for BC tourism operators\, we show you how to build a positive online reputation by delivering remarkable experiences and acting on customer feedback. We explore ways to use social media to build awareness\, increase customer satisfaction and attract more travelers.\n\n \n\nFundamentals seminar topics include:\n\n How social media has changed traveller behaviour\n Managing profiles on key review sites\, including TripAdvisor\, Google Business and Yelp\n Tools for monitoring reviews and social media mentions\n Using customer feedback to guide improvements to your business\n Best practices in responding to online reviews\n How to generate positive reviews\n\nThe 3-hour interactive seminar features examples from the tourism industry\, group discussion and exercises\, and lots of practical tips and takeaways.\n\n \n\nTo download a copy of the accompanying Online Reputation Management guide\, please visit: www.destinationbc.ca/Programs/Guides-and-Workshops/Guides/Tourism-Business-Essentials-Guides.aspx.\n\n \n\nWe look forward to seeing you on May 18th. Pre-registration is required - please RSVP your attendance to Vickie Fulton (vfulton@mapleridge.ca) by Wednesday\, May 11th.\n\n \n\nIf you have any questions\, please contact Vickie Fulton either by email (vfulton@mapleridge.ca) or by phone at 604-467-7420.\n\n \n\nThank you.\n\n \n\n***************************************\n\nWorkshop Facilitator's Bio\n\n \n\nDaniel E. Craig has worked with a range of tourism sectors\, from accommodations to airlines to the cruise industry. Under his leadership as general manager\, Opus Hotel was named one of the World's Best 100 Hotels by Cond Nast Traveler and launched the first-ever hotel blog. Today\, as founder of Reknown\, he provides strategy and training in marketing and reputation management to travel businesses worldwide. The author of Destination BC's Online Reputation Management guide\, he delivers seminars across the province as part of the Tourism Business Essentials program.\n\n \n\nFor more information visit www.reknown.com
X-ALT-DESC;FMTTYPE=text/html:Fundamentals of Online Reputation Management Seminar - Invitation
\n \;
\n
\;
\n \;
\nDestination British Columbia has a free seminar available entitled Fundamentals of Online Reputation Management for BC Tourism Businesses. In order to host the seminar\, the City of Maple Ridge needs pre-registration from at least 10 stakeholders. Please note\, if you register and do not attend the workshop\, a fee may apply. This seminar covers a very timely topic and is a great opportunity.
\n \;
\nFREE 3-hour Online Reputation Management seminar - hosted by Destination British Columbia in partnership with the City of Maple Ridge.
\n \;
\nWednesday\, May 18\, 2016
\n
\nPlease note that refreshments will be provided.
\n \;
\nFundamentals Seminar Outline:
\n \;
\nAs more travelers turn to review sites and social networks to research trips\, communicate with businesses and share experiences\, online reputation management has become a critical function for tourism businesses.
\nIn this free seminar for BC tourism operators\, we show you how to build a positive online reputation by delivering remarkable experiences and acting on customer feedback. We explore ways to use social media to build awareness\, increase customer satisfaction and attract more travelers.
\n \;
\nFundamentals seminar topics include:\n\n - How social media has changed traveller behaviour
\n - Managing profiles on key review sites\, including TripAdvisor\, Google Business and Yelp
\n - Tools for monitoring reviews and social media mentions
\n - Using customer feedback to guide improvements to your business
\n - Best practices in responding to online reviews
\n - How to generate positive reviews
\n
\nThe 3-hour interactive seminar features examples from the tourism industry\, group discussion and exercises\, and lots of practical tips and takeaways.
\n \;
\nTo download a copy of the accompanying Online Reputation Management guide\, please visit: www.destinationbc.ca/Programs/Guides-and-Workshops/Guides/Tourism-Business-Essentials-Guides.aspx.
\n \;
\nWe look forward to seeing you on May 18th. \; Pre-registration is required - please RSVP your attendance to Vickie Fulton (vfulton@mapleridge.ca) by Wednesday\, May 11th.
\n \;
\nIf you have any questions\, please contact Vickie Fulton either by email (vfulton@mapleridge.ca) or by phone at 604-467-7420.
\n \;
\nThank you.
\n \;
\n***************************************
\nWorkshop Facilitator&rsquo\;s Bio
\n \;
\nDaniel E. Craig has worked with a range of tourism sectors\, from accommodations to airlines to the cruise industry. Under his leadership as general manager\, Opus Hotel was named one of the World&rsquo\;s Best 100 Hotels by Condé\; Nast Traveler and launched the first-ever hotel blog. Today\, as founder of Reknown\, he provides strategy and training in marketing and reputation management to travel businesses worldwide. The author of Destination BC&rsquo\;s Online Reputation Management \;guide\, he delivers seminars across the province as part of the Tourism Business Essentials program.
\n \;
\nFor more information visit www.reknown.com \; \; \; \; \; \; \; \; \; \; \; \; \; \; \;
\n \;
\n \;
LOCATION:Maple Ridge City Hall 11995 Haney Place\, Suite 300 Maple Ridge\, BC V2X 6A9
UID:e.1210.1449
SEQUENCE:3
DTSTAMP:20260505T131150Z
URL:https://business.ridgemeadowschamber.com/events/details/2016-community-event-fundamentals-of-online-reputation-management-city-of-maple-ridge-and-destination-bc-1449
END:VEVENT
END:VCALENDAR